07500 937363

Terms, Conditions & Info

Terms and Conditions

Orders

 

We accept orders subject to prices and conditions. All information, descriptions and illustrations are approximate and for guidance only. We are not responsible for any discrepancies in accuracy of the true color of our photos.

 

If certain varieties are not available in our standard quality we do reserve the right to send a similar replacement of equal quality and value unless instructed otherwise. In the rare occasion that this happens we do in general contact you before we send the order out.

 

Payment

 

Payment is taken on ordering and is securely processed by PayPal. Your financial information is encrypted and can only be seen by you. We do not keep any financial information in our records.

All goods remain the property of Petrichor Bulb Specialists until paid in full.

 

Returns/Refunds

 

Should an error occur or any if there are discrepancies in your order we need to be notified within 5 days of you receiving your delivery. Contact us by phone or email and we will deal with the matter immediately.

Our liability is limited to the purchase price at all times.

 

Delivery

 

Our charges for delivery are detailed on the Delivery details section.

We will deliver the goods to the address you specify on time of your order. Make sure that the information you provide is accurate for delivery and billing. We do not accept liability for loss or damage to goods once they have been delivered according to the information you have provided in the delivery instructions.

We either use a courier company or The Royal Mail.

We aim to deliver within a reasonable amount of time and are not responsible for any delay beyond our control.

 

 

Privacy

 

The only information we keep on a secure database is your name, address and email address. We do not keep any financial records.

All the data you supply will be managed in accordance with the Data Protection legislation.


At no time will we share your information with third parties.


Information

Ordering

 

We have two ordering seasons for shipping/planting:

-          Autumn. In the period from September to November we ship Bulbs for Autumn Planting

-          Spring: In the period from end of March to May we ship Bulbs for Spring and Summer Planting

We can ship outside of these periods, providing the products are available however there might be an additional cost for these deliveries.


We do grow a lot of bulbs ‘ in the green’ and they will appear on our web site. We regret that we do not ship these by post or courier. These are only available at the weekly shows we attend.

We can however take orders for these for collection at these events.

 

We do welcome and encourage wholesale customers and customers who want large quantities. Please contact us via phone or email with your requirements or any queries you might have.

 

We do have a restricted list of available bulbs on our web site. If you however have any other requirements please feel free to contact us.

 

Delivery

 

We either use a courier or The Royal Mail for shipping our orders. The charges for shipping are an amount we charge you to offset some of our p&p cost.

 

Shipping cost (p&p) for UK mainland:

-          Parcels up to 1kg at £ 3.95

-          Parcels 1kg and over £ 6.95

 

Shipping cost (p&p) for non-mainland UK:

-          Delivery at cost from UK


We will notify you before dispatch if cost over £20.00